FAQ

HOW DO I KNOW WHICH SIZE TO ORDER? Measure your TV screen diagonally from corner to corner — the screen only, not the frame. Match that measurement to our Size Guide. If you are between two sizes, choose the larger one. WILL IT AFFECT MY TV'S PICTURE QUALITY? No. Lumara panels are made from optical-grade polycarbonate which is crystal clear. There is no noticeable difference in picture quality, brightness, or colour accuracy. HOW DOES IT INSTALL? The panel has bent tabs at the top that hook over your TV's bezel. Adjustable nylon straps secure the bottom. No tools, no drilling, no adhesives. The full process takes under 2 minutes and there is a video guide linked via QR code in the box. WILL IT FIT MY TV BRAND? Yes. Lumara panels are universally compatible with all TV brands including Samsung, LG, Sony, Hisense, Panasonic, TCL, and Philips. HOW LONG DOES DELIVERY TAKE? Every Lumara panel is made to order in the UK. Please allow 7-10 working days from your order date. You will receive a tracking number when your panel is dispatched. WHAT IS YOUR RETURNS POLICY? 30-day no-quibble returns. If you are not happy for any reason, contact us within 30 days and we will arrange a return and full refund. WHAT IF MY PANEL ARRIVES DAMAGED? We guarantee safe delivery. If your panel arrives damaged in transit, contact us with a photo and we will send a replacement free of charge, no questions asked. CAN I USE THIS ON A WALL-MOUNTED TV? Yes. The Lumara mounting system works on both stand-mounted and wall-mounted TVs. WHAT ARE THE PANELS MADE FROM? Optical-grade polycarbonate — 3mm for sizes 43" to 60" and 4mm for sizes 65" to 75". Polycarbonate is significantly stronger than acrylic and used in safety shields, aircraft windows, and security glazing. DO YOU OFFER COMMERCIAL ORDERS FOR PUBS, BARS, OR HOTELS? Yes. We offer commercial pricing for venues ordering multiple panels. Contact us at hello@lumara.co.uk for a commercial quote.